Kotter's 8 Steps of Change Management

share...
when people are in the change situation, you can find the emotion curve as
1. shock & denial
2. anger & frustration
3. depression
4. dialogue& bargaining
5. acceptance

and the first step of the change management is to
!!!!!!!!!!!CREATE / INCREASE URGENCY!!!!!!!!!!!!!

Regreted that i told the lecturer "learning is always good" only. it was damn useful and v difficult...